AuthorJay Lewis

South Padre Island Takes First Step Toward Becoming the Western Caribbean’s Newest Cruise Port of Call

South Padre Island Takes First Step Toward Becoming the Western Caribbean’s Newest Cruise Port of Call

Texas leisure destination contracts seasoned team to create a plan to attract cruise ship calls

MIAMI (Jan. 4, 2017) – The South Padre Island, Texas, City Council recently approved a proposal by SPI Cruise Group – a partnership of cruise port design, maritime operations and marketing professionals – to create a plan to develop the destination into an attractive port of call on western Caribbean cruise itineraries.

South Padre Island AerialWith increasing emphasis on tourism sustainability and concerns of over-tourism in some eastern and southern Caribbean ports of call, cruise lines are seeking alternative destinations with existing tourism infrastructure to add to their cruise itineraries. With the rising popularity of western Caribbean cruises from the Port of Galveston, Texas, South Padre Island is well-positioned to provide a fresh new port with attractive shore excursion opportunities that explore the land, sea and sky, as well as some of the most attractive beaches in the region.

“South Padre Island has been a hidden U.S. jewel for many years,” said Mayor Dennis Stahl. “We are looking forward to sharing our unique ecotourism sites, like Sea Turtle Inc., a renowned sea turtle rescue center, and the Birding and Nature Center, a world-class birdwatching destination, in addition to our pristine beaches and adventure activities.”

SPI Cruise Group is composed of four companies experienced in the port development, cruise and maritime industries:

MarketScope Global brings more than 30 years of combined cruise industry experience to bear on understanding the market forces at work in the travel industry’s most complex and fastest-growing business sector. Project manager Jay Lewis created the cruise industry’s first scannable “comment card” system and its first automated brochure-ordering system. He has served as adjunct professor of marketing at the University of Miami and as a lecturer at Oxford and Cambridge for the Seatrade Academy.

IDEA is a well-known international design and planning firm that conceives conceptual designs and then facilitates production of branded destinations for the cruise, hospitality, entertainment and tourism industries. IDEA currently is working on the design of Port Grand Lucaya on Grand Bahama Island and has completed port-design projects for Falmouth, Jamaica; Harvest Caye, Belize; and Icy Strait Point, Alaska; among others.

Cruise and Port Advisors, led by cruise industry veteran Roger Blum, helps clients in multiple industries tailor their products and services to meet the needs of today’s cruise industry. Clients include destinations, port authorities, shore excursion operators, medical facilities, manning agents and onboard revenue partners. Blum’s long-standing close relationships with top cruise executives create marketing opportunities for his clients. One destination client increased its cruise business by over 1,000 percent in just a few years.

NewmanPR has been providing clients in the leisure travel, maritime and cruise industries creative, customized and cost-effective marketing communications services for more than 70 years. Clients include the Florida Keys tourism council, Carnival Cruise Line, Holland America Line and port-development projects Icy Strait Point, Alaska, and Banana Coast, Honduras.

The initial stage of the project is expected to take four months to complete, and includes an aggressive marketing and communications plan to raise awareness of South Padre Island’s potential among cruise industry executives.

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About South Padre Island
With 34 miles of white sand and clear emerald water, South Padre Island is Texas’ only tropical island paradise. Calm weather and water and more than 300 days of sunshine make South Padre Island a year-round destination offering a variety of nature tourism attractions, watersports and activities for the entire family.

About SPI Cruise Group
The SPI Cruise Group consultancy is composed of experts in marketing, port and destination development, cruise, maritime and hotel operations and communications from MarketScope Global, IDEA, Cruise and Port Advisors, and NewmanPR. The group was formed to develop a strategic vision and action plan to turn South Padre Island into the western Caribbean’s newest cruise ship port of call.

Buck Banks
[email protected]

Comment Cards — An Overlooked Management Tool

What did you think ? Survey questionaire document
Most cruise line executives, charged with increasing passenger count and satisfaction, only use the ratings on guest comment cards to determine who is “doing the job.”

But in the right hands, comment card information can become a powerful management tool.

1. Determine Strengths, Weaknesses, Opportunities and Threats — Strengths are a source of sales points, Weaknesses must be remedied, opportunities must be seized and threats must be minimized.

2. Determine “Who likes what” and the reverse, “Who doesn’t like what” — The market is a mix of ever-changing demographic characteristics, expectations and aspirations. By always knowing who you are satisfying and who may be disappointed, you can continually adjust product offerings to satisfy the greatest number of customers.

3. Determine what to do before the ships set sail — Every sailing has a new and different mix of passengers. By knowing who they are and what they want, elements of each cruise can be adjusted to achieve the greatest amount of customer satisfaction.

4. Determine which markets have hidden potential — The effective allocation of sales and marketing resources is a serious challenge. Knowing better the source of potential sales opportunities makes managing these more of a science and less of an art form.

And that’s the short list.

Most cruise lines do not have the professional staff or resources to do these things. MarketScope Global does.

We have designed and implemented comment card systems since the early 1980s. Our clients range from giants like Carnival Cruise Line to overnight ferry services such as Color Lines of Oslo.

We continue to analyze the output of our systems and continue to learn about maximizing your business’ potential. We have developed a body of knowledge and techniques, unique in the industry, and we are ready to put these to work for your business.

To learn more, please contact me at [email protected].

The email is free and takes only a minute to send. The potential benefit to your business is limitless.

Research and Business Intelligence for the Cruise Industry


The cruise industry appears to be a data-driven business, where important marketing decisions are based on thorough market research and business intelligence gathered from a variety of sources. However, the facts are indeed very different from that shallow assessment.

MarketScope Global’s approach is to gather intelligence through a series of short surveys of cruise line executives, industry watchers and those engaged in the cruise business across a variety of sectors

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